Eco-Bot is powered by a monitoring tool that allows the efficient management of all customer conversations. The Front End “Chatbot”, with its monitoring tool, allows reviewing conversations, even in real-time and exploring how the bots are performing.
Performance monitoring is possible through analytics on the conversation data and the generation of key metrics that indicatively include the number of users, total and active, sessions and messages per session. The application offers advanced filtering and search capabilities, treeviews for hierarchical data representation and dynamic data links for exploring data
stemming from multiple clients.
These insights help build a deeper understanding, make smart decisions, and improve user experience and performance.